"Not Registered" or "Pending" Status in the My Devices Portal


The My Devices Portal (mydevices.wvu.edu) allows you to manage your technology devices while living in the residence halls.

"Not Registered" or "Pending" status:

If you added a MAC address to My Devices and the device is listed as "Not Registered" or "Pending" and/or you cannot connect to WVU.Play, wait 15 minutes. This is a known bug; manually entered MAC addresses will show a "Not Registered" or "Pending" status. This does not necessarily indicate a problem and can be ignored.

If after 15 minutes, you are not connected, please submit a ticket to the ITS Service Desk.


Article ID: 6970
Thu 6/18/15 11:51 AM
Fri 4/30/21 2:28 PM