How to Access Your Information Technology Bill

Overview:

You can access your Information Technology Bill through https://mypinnaclelogin.com/wvu.

Note: The https://mypinaclelogin.com/wvu URL is case sensitive.

Accessing Your Information Technology Bill:

  1. To view your Information Technology Bill, go to https://mypinnaclelogin.com/wvu. You can only view this site if you have been granted access to view technology bills. If you are unable to view this site or receive an error message, submit a ticket and include the funding you want to access. 

  2. When the login box appears, enter your Login and password. You will be redirected once authenticated.

  3. When the Pinnacle screen displays, choose the Billing tab on the far right hand side of the screen and then select Department Billing.

  4. Click the green Search button next to the question mark.

  5. Click the Billing Date you wish to view. Please note the month in the Billing Date column is when charges were posted in MAP. (Example: 01-AUG-2016 would show July 2016 charges.)

At this point, you can choose to do any of the following:

  • Click the green View Report button to create your Departmental Bill.

  • Click Summary By Account to view total amounts for each Expense GL/DSN.

  • Click Individual Bills to view each department's charges separated by Expense GL/DSN in Summary, Non-Usage and/or Usage which can be downloaded in Excel/CSV format by choosing the download arrow icon or by choosing the graph icon to create a custom interactive report.

  • Click Recurring Charges to view recurring charges by department, which can be downloaded in Excel/CSV format by choosing the download arrow icon or by choosing the graph icon to create a custom interactive report.

Login Errors:

Make sure the URL you are entering is all lower-case. The https://mypinnaclelogin.com/wvu URL is case sensitive.

If you are getting one of the following errors, make sure your Login password is active and that you are entering it correctly. For Login problems, go to login.wvu.edu.

  • Permission Denied
  • You are not authorized to view this page

If you are getting one of the following errors, try logging into the system from another computer. If you still cannot access the system, call the ITS Service Desk at 304-293-4444.

  • Page cannot be displayed
  • Microsoft VBScript runtime error
 

 

Details

Article ID: 6458
Created
Wed 6/3/15 11:05 AM
Modified
Tue 11/9/21 1:56 PM