MAP Access Issues


If MAP forms won't open or you're having trouble accessing responsibilities, you may need to clear your browser cache or install the latest version of Java. Follow the steps below to troubleshoot common access issues. If you are unable to resolve the problem, submit a ticket to request MAP support.

First, check your browser and Java version:

  1. Make sure your browser is configured correctly. View our How to Access MAP article to see if you have the correct security settings.
  2. If you are still unable to open MAP forms, make sure you're using the latest version of Java. To check which version of Java you have or install the updated version of Java, visit the Recommended Java Version article.
  3. If you update Java and still can't access MAP, try adding WVU sites to your list of trusted sites.

Getting an error message when you log into MAP?

If you are using Firefox and get an error message, view the Firefox Java Problems article. For all other error messages, submit a ticket for MAP support. If possible, send a screenshot of the error message or copy the error message in your request.

Still can't access your MAP responsibilities?

If you can't access any responsibilities after you clear your browser cache, close all browser windows before trying to log into MAP again. If you need add MAP responsibilities for an employee, submit a Business Information Service Request.

Still unable to open a MAP form?

If you still can't open a MAP form, try configuring your Java settings:

  1. Go to Configure Java to open the Java Control Panel. Windows 10 users can use the magnifying glass to search for "Configure Java." Mac users can click the Apple icon, select System preferences and then select Java.
  2. Select the Advanced tab.
  3. Scroll down to Advanced Security Settings.
  4. Uncheck the box next to Use SSL 2.0 compatible ClientHello format.
  5. Make sure the boxes next to TLS1.0, TLS 1.1 and TLS 1.2 are checked.
  6. Click OK.
  7. Restart the browser you previously tried using with MAP. Try opening the form again. If you're still unable to open the form, continue with the steps below.
  8. Open Internet Explorer and click the gear icon.
  9. Select Internet Options. A new window will open.
  10. Select the Advanced tab. Scroll down and make sure the box next to SSL 3.0 is unchecked. Make sure the boxes next to TLS1.0, TLS 1.1 and TLS 1.2 are checked.
  11. Close the browser window and restart Internet Explorer.


Article ID: 6310
Thu 5/28/15 8:18 AM
Thu 8/15/19 9:23 AM

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