How to Fix Common Computer Issues


Below are troubleshooting steps for common computer issues. For assistance with technology in a Classroom Technology (CTec) classroom, request classroom help. If you need assistance with a WVU-owned computer or device, contact your deskside support.

Fix a blank computer screen:

For desktop computers:

  • Make sure the monitor is plugged in and turned on.
  • If the monitor is on a power strip, make sure the power strip is on. 
  • Try moving the monitor's plug to another plug on the power strip.
  • Restart the computer.

For laptop computers:

  • Press the FN (Function) and F8 keys simultaneously to make sure the laptop is not set to view from an external device like a projector or external monitor.
  • If you're using a docking station, restart the laptop and ensure it is properly docked.
  • Restart the computer.

Remove black border around laptop screen:

  • Try pressing the FN (Function) and F7 keys simultaneously.

Fix a CD-ROM Drive:

  • If nothing happens when you put a CD in your CD-ROM drive, eject the disc and then reinsert it. If this does not work, restart your computer.
  • If a CD is stuck in the CD-ROM drive, select Computer from the Start menu, right-click the CD-ROM drive and click Eject.

Fix a computer mouse:

The mouse is not responding.:
  • Check that the mouse is plugged in at the back of the computer.
  • Plug the mouse into a different port.
  • Shutdown the computer, plug in a different mouse, and restart the computer.
The mouse skips/jumps around:
  • Try cleaning the mouse ball or sensor.
  • Make sure the mouse pad is clean.

Fix a keyboard:

The keyboard is not typing anything:
  • Check the keyboard plug at the back of the computer. Unplug the keyboard and plug it back in.
  • Plug the keyboard into a different port.
  • Restart the computer.
  • Shutdown the computer and try a different keyboard.
The keyboard has some faulty keys or is typing weird characters:
  • Check for any stuck keys. You may need to clean the keyboard.
  • Check for something laying on part of the keyboard (for example, a corner of a book).
  • Tap the Shift keys, Ctrl keys, and Alt keys several times (separately).
  • Restart the computer.

Fix a projector:

If your computer or laptop is connected to an overhead projector, but the projector does not display what's on the computer screen, try the following:

  • Confirm the projector is turned on.
  • Confirm the projector and computer or laptop cables are securely plugged into the correct output and inputs.
  • Confirm the lens cover has been removed from the projector.
  • On the computer or laptop press the Fn and F8 keys to switch the output to the projector.

Fix sound or speaker issues:

  • Make sure the speakers are securely plugged in and turned on.
  • If your computer has two sound cards, try plugging the speakers into the other sound card.
  • Check the volume control on the computer. Be sure that the speakers have not been muted.




Article ID: 54326
Tue 5/22/18 1:23 PM
Tue 1/7/20 1:47 PM