ITS Service Desk Contact Information


The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.

Normal operating hours:

  • Monday through Thursday - 7:30 a.m. to 10 p.m.
  • Friday - 7:30 a.m. to 8 p.m.
  • Saturday - 10 a.m. to 5 p.m.
  • Sunday - 10 a.m. to 10 p.m.

Reduced hours during University breaks:

Monday to Friday – 7:30 a.m. to 5 p.m.
Saturday and Sunday - Closed

The Service Desk is closed on University holidays and during emergency closures. We have reduced operating hours during University breaks and the summer.

How to reach us:

Call us or submit a ticket! Please note that you will need an active Login account to submit a ticket. We respond to voicemail and tickets left overnight the next business day.

Phone: 304-293-4444

Toll Free: 1-877-327-9260


Click here to Submit a Ticket




Article ID: 4082
Mon 3/2/15 2:41 PM
Wed 2/20/19 8:26 AM