ITS Service Desk Contact Information

Overview:

The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.

Faculty, staff and students seeking immediate help from Information Technology Services will get the fastest response by calling the Service Desk at 304-293-4444 during operational hours rather than relying on email. Service Desk resources are concentrated on phone calls to resolve the most urgent matters first.
 
Emails to ITSHelp@mail.wvu.edu will automatically create a ticket, but those tickets are addressed in the order received Monday through Friday, after live calls have been completed. Emails may not be processed for up to two business days. If you need a faster response, please call. You can also search Knowledge Base articles and find answers independently at it.wvu.edu/help.
 

Operating hours:

Monday - Thursday: 7:30 a.m. - 10 p.m.
Friday: 7:30 a.m. - 8 p.m.
Saturday: 10 a.m. - 5 p.m.
Sunday: 10 a.m. - 10 p.m.

The Service Desk is closed for WVU Holidays.

How to reach us:

Call us or submit a ticket! Please note that you will need an active Login account to submit a ticket. 

Toll Free: 1-877-327-9260

For support at the WVU Health Sciences Center, contact HSC ITS at 304-293-3631, option 1.

 

 

Details

Article ID: 4082
Created
Mon 3/2/15 2:41 PM
Modified
Wed 2/3/21 3:33 PM