ITS Service Desk Contact Information


The Service Desk provides first-level support to faculty, staff, students and other University help desks to investigate, resolve and prevent problems with ITS-supported systems and applications. We employ both full-time customer service staff and trained student workers.

Operating hours:

  • Sunday: 10 a.m. to 10 p.m. 
  • Monday through Thursday: 7:30 a.m. to 10 p.m.
  • Friday: 10 a.m. to 8 p.m.
  • Saturday: 10 a.m. to 5 p.m.

The Service Desk is closed most WVU Holidays.

How to reach us:

Call us or submit a ticket! Please note that you will need an active Login account to submit a ticket. We respond to voicemail and tickets left overnight the next business day.

Phone: 304-293-4444

Toll Free: 1-877-327-9260


Click here to Submit a Ticket



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Mon 3/2/15 2:41 PM
Mon 8/10/20 8:43 AM