Microsoft Teams FAQ


Teams is a chat-centered workspace where groups and individuals can quickly communicate, meet, and share files. Bringing new people up to speed is easy because of Teams’ persistent chat threads.

View the FAQ below to get started with using Teams. For more information, search the Microsoft Teams Help Center.

If a Skype for Business meeting is already scheduled it will still be prompted to use Skype for Business. If there are any re-occurring meetings created, they will need to be re-created as a Teams meeting. The Teams meeting button is now available in Outlook under the calendar tab
Teams is an Office 365 application used for collaboration. Within the Teams application, you can share files using SharePoint, create Channels for conversations about specific topics, and customize your Team's tabs to include other Microsoft or third-party apps.

Watch the Welcome to Microsoft Teams training video to see examples of how you can use Teams.

Access Teams online through your Office 365 account, install the Teams desktop application, or download the Teams mobile app.

To access Teams online, sign into with your WVU Login credentials. Click Applications Menu in the upper-left corner of the screen and choose Teams.

To access Teams on a personal computer or mobile device, visit the Teams Download Page

To install Teams on your work computer, go to your PC's Software Center or Mac's Self Service application. Search for Microsoft Teams and click Install.

Microsoft Teams is available as a desktop application for Windows and macOS.

Install Teams on a Windows PC:

  1. Open the Software Center on your Windows PC. For assistance, view our How to Access the Software Center on a PC.

  2. In the Software Center, click Microsoft Teams.

  3. Click Install.

  4. Once Microsoft Teams completes its installation, it will be available to use in your Start Menu.

  5. If you are prompted, sign into Microsoft Teams using your WVU email address and password.

Install Teams on a Mac:

  1. Open the Self Service application on your Mac and log in with your WVU Login credentials. For assistance, view How to Access Self Service on a Mac.

  2. Once you are logged in, go to Productivity where you will find the Microsoft Teams application.

  3. From here, click the Install button next to Microsoft Teams. Self-Service will install it onto your Mac.

  4. Once Microsoft Teams is installed, it will be available in the Applications folder as well as in Launchpad. Open Microsoft Teams and sign in with your WVU email address and password.

Click Teams on the left side of the Teams application. Click Join or create a team at the bottom of the screen, select Create a team, choose a Team type, name it and give it a description, then click Next. Now you can add collaborators to your Team by searching for them. Remember to add external users as guests by typing their full email address. 

Note: For detailed information on the different Team types, visit this Microsoft Teams Help Center article

If you're an Office 365 Group owner, you'll see the option to Create a Team From an existing Office 365 Group. Teams created from existing Groups will include the same members and will be linked to that Group's SharePoint site.

If you're not a Group owner or need to create a new Team, enter the Team's name and a brief description and click Next. A new Office 365 Group will automatically be created for the new Team.

Visit the Microsoft Teams Help Center to learn more about adding team members and managing your team settings:

Yes. Group owners can choose to create their Team from an existing Group. Click Create Team then Create a Team from an existing Office 365 Group. You'll see a list of Groups you own. Select the Group you want to use to create your Team and click Choose team. The Team will include the same members from the Group and will be linked to that Group's SharePoint site.
Each Team is linked to an Office 365 Group. Groups include a SharePoint site, so files shared within Teams can be viewed in that Group's SharePoint site.

No. However, Teams has audio conferencing capabilities like Skype. You must purchase a license to use audio conferencing. For more licensing information or to purchase a license, visit the SLIC Software Request service page.

Users have the option of creating private channels in Teams, where they can add individual Team members. Otherwise, all standard channels are accessible by all Team members by default. More information on private channels can be found on the Microsoft Teams documentation site

Team owners can remove members from their team. Click the ellipsis (...) next to your team name and select Manage team. In the Members tab, you'll see a list of Team members and guests. Click the X next to the name of the person you want to remove. If you need to remove another Team owner, change their role from owner to member and then click the X next to their name.   

If an owner needs removed and there are no other Team owners, submit a ticket and ask to create a new owner.
Click the Activity icon on the left-hand sidebar to see a feed of recent activity. In List view, you can also click the triangle next to a Team name to expand or hide Team channels. Channels that are bold have recent activity. Click the ellipsis (...) on a Team and select Hide to add the Team to hidden Teams at the bottom of your Teams list. 
Users may find it easier to navigate Teams by switching the view between Grid and List. In the top right corner, click your picture icon. From the menu, click Settings. The Settings window will open. Within the General tab go to the Layout section and click Grid or List.
HSC employees and external users must be added as guests. Type the guest's entire email address and select the Add User as a Guest dropdown when it appears. The user will get an email confirming they have been added to your Team. If most of the Team's content is going to be used by HSC employees, it's better to have an HSC employee create the Team you're using. 

Teams is a real time collaboration platform and isn't designed to be an email client. Unread teams messages will be sent to your email after one hour. To change the email frequency, click your profile picture in the Teams application. Select Settings then Notifications. Use the drop-down menu next to Missed activity emails to select how often you want to receive Teams notification emails.

Manage notifications in Teams by clicking your profile picture, Settings > Notifications. On this screen you can select how you receive notifications for various activities in Teams. You can also manage channel notifications individually by clicking the ellipsis (...) on a channel, then clicking Channel notifications. Here you can choose how to receive notifications for this specific channel. Notifications in the mobile app are separate from the web or desktop client. Users should receive mobile notifications 3 minutes after being away from Teams (after the computer is locked or in sleep mode). More information on notifications for desktop, Android and iOS can be found on the Microsoft Teams support site

Microsoft Teams live events are an extension of Teams meetings that enable you to schedule and produce events that stream to large online audiences. Visit Microsoft's Get started with Microsoft Teams live events page to learn about the types of events you can create, who you can invite, and how to manage the event. 

The Group visibility is hidden by default. If you'd like to use the Outlook features of the Group, submit a ticket to change your group visibility.
Search the Microsoft Teams help center for guides and solutions to common problems. If you need technical support, submit a ticket for Office 365 application assistance.
No. Teams is for WVU employees only. 


Article ID: 28796
Mon 4/10/17 11:49 AM
Fri 4/3/20 11:38 AM