Cisco Unity Connection - Changing Personal Greetings

Overview:

Cisco Unity Connection allows you to record up to six personal greetings. You can turn on as many greetings as you want, and you can specify how long you want the greetings to stay on.

With a multilingual system, you have the option of providing your personal greetings in multiple languages—your default language and other languages available on your system.

Note that you use the phone keypad to manage greetings in languages other than your default language; you cannot use voice commands. The six personal greetings and how they work are described below. Note that Connection plays the greetings that you turn on for the applicable situation, while some greetings override other greetings when they are on.

Types of greetings:

Standard Greeting

This greeting plays during the business hours that your Connection administrator specified for your organization, or in other situations when no other greeting is on. By design, the standard greeting cannot be turned off.

Closed Greeting

Turn on this greeting when you want your callers to hear a recording from you during the nonbusiness hours that your Connection administrator specified for your organization. (For example, "Sorry, I am not available to answer your call. Company office hours are <times>.") When it is on, the closed greeting overrides the standard greeting during nonbusiness hours.

Alternate Greeting

Turn on this greeting for a specific time period when you want to provide information about special circumstances, such as when you are on vacation. (For example, "I will be out of the office until <date>.") When it is on, the alternate greeting overrides all other greetings.

Your Connection administrator specifies whether the system transfers callers to your greeting without ringing your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when your alternate greeting is on. The Alternate Greeting page in the Messaging Assistant web tool indicates the caller options that your administrator has enabled for you, if any. Note that caller options do not apply when an outside caller or another Connection user dials your extension directly.

Other Connection users do not hear your alternate greeting when they send messages to you by phone.

When you turn on your alternate greeting, consider also changing your recorded name to include information that you are out of the office. Your recorded name plays when users address messages to you and when callers look you up in the directory.

Note: Connection may play a prompt to remind you that your alternate greeting is on after you sign in by phone.

Busy Greeting

Turn on this greeting when you want callers to know that you are on the phone. (For example, "I am currently on another line, please leave a message.") When it is on, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy. Note that not all phone systems provide the support necessary for the Connection busy greeting to work. For assistance, talk to your Connection administrator.

Internal Greeting

Turn on this greeting when you want to provide information that coworkers might need to know. (For example, "I will be in conference room B until noon today.") When it is on, the internal greeting overrides the standard and closed greetings, and plays only to callers within your organization when you do not answer your phone. Note that not all phone systems provide the support necessary for the internal greeting to work. For assistance, talk to your Connection administrator.

Holiday Greeting

Turn on this greeting when you want callers to hear a recording from you during a holiday. (For example, "Happy holiday. I am not available to answer your call. I will be out of the office from <date> to <date>.") When it is on, the holiday greeting overrides the standard greeting during non-business hours.

How to rerecord your current greeting:

  1. Log into Cisco Unity voicemail (for instructions to log in from off-campus, read Access WVU Morgantown Voicemail from Off Campus)
  2. Press 4 to enter Setup Options.
  3. Press 1 to Change Greeting.
  4. Press 1 to Rerecord Current Greeting follow prompts to record greeting and press # to finish.
 

 

Details

Article ID: 14884
Created
Tue 7/19/16 2:13 PM
Modified
Wed 5/20/20 2:56 PM