Glossary of ITS Acronyms


The list below contains acronyms that may be used by ITS technicians.

List of acronyms with definitions:

Note: Items with an asterisk (*) identify terms that are specific to WVU.

ACL: Access Control Lists

AD: Active Directory, an identity management tool

ADFS: Active Directory Federation Services, the service that Windows servers use for identity authentication

AIX: Advanced Interactive eXecutive, or IBM’s proprietary version of Unix

AOC: Attestation of Compliance (required for credit card security)

API: Application Programming Interface, a software intermediary that allows two applications to communicate with each other.

AppScan: IBM tool used to conduct web application security scans

APT: Advanced Persistent Threat, an attack in which an unauthorized user gains access to a system or network and remains there for an extended period of time without being detected

Author: Fitness Information Technology Author Certification (

AVD: Azure Virtual Desktop (formerly Windows Virtual Desktop/WVD)

BA: Business Analyst

BAI: Banner Accounting Interface, a process that takes financial transactions from Banner and exports them into MAP

BDM: Banner Document Management

BGP: Border Gateway Protocol, determines where data goes when it leaves our network (either www or Internet2)

BOM: Build of Material, all the components needed for a purchase, including hardware and software

CAS: Central Authentication Service, or single sign-on system to verify identity then give access to multiple systems

CIM: Course Inventory Management, software for approving courses and programs online

CIP: Classification of Instructional Programs

Cirrus Identity: The tool used for federated access at WVU, which links a person's electronic identity and attributes, stored across multiple distinct identity management systems.

CITI: Collaborative Institutional Training Initiative (CITI Program), required training for researchers

COB: Close of Business

CoC: Code of Confidentiality, security policy for employees using systems that contain personal information

COE: Center of Excellence, a module within Kuali (WVU+kc)

COLO: Co-location

CORES: Core Ordering and Reporting Enterprise System

CRM: Customer Relationship Management

CRP: Contractual Readmission Process

CS Gold – cbord: The system that processes Mountaineer Cards/Mountie Bounty and supports online door locks, meal plans, MyPrinting, and other services requiring a WVU ID card

CUI: Controlled Unclassified Information

DAC: Digital Access Control, support vendor assigned by printing service Pharos

DAS: Distributed Antenna System (ODAS = outside, IDAS = inside)

Data Miner*: Reporting tool that connects to MAP

DHCP: Dynamic Host Configuration Protocol, a core service that handles the automatic assignment of IP addresses to computers, printers, phones and other devices

DegreeWorks*: Real-time student advising and counseling system

DFS: Distributed File System, a Microsoft protocol used to organize many file servers/shares into one or more name spaces, most notably at WVU, the N: drive and J: drives

DNS: Domain Name System, tells data from the network where to go

DR: Disaster recovery

DSEE: Systems LDAP, formerly referred to as iPlanet

eCampus*: WVU's primary online learning management system

ENOD: Electronic Notice of Deposits

ERP: Enterprise Resource Planning

eRS: eCampus course request system

ETL: Extract, Transform and Load, which is a process used to collect data from various sources, transform the data and load it into a destination database.

EULA: End User Licensing Agreement

FERPA: Family Educational Rights and Privacy Act, federal law governing disclosure of students’ educational records

FISMA: Federal Information Security Management Act

FSD*: Facilities Service Desk

GAL: Global Address List in Microsoft Exchange

GLBA: Gramm-Leach-Bliley Act (GLB Act or GLBA), also known as the Financial Modernization Act of 1999. This is a federal law enacted in the United States to control the ways that financial institutions deal with the private information of individuals.

GPO: Group Policy Object, a rule to force a change to a computer or a network

GRC: Governance, Risk and Compliance

GTA: Go-To Assist, or remote tech support (for Service Desk)

GUI: Graphical User Interface

HIPAA: Health Insurance Portability and Accountability Act

IAM: Identity and Access Management

IACUC: Institutional Animal Care and Use Committee (IACUC) is also the name of a Kuali module that researchers use to manage animal research protocols

IDEAS: Information for Decision Enabling and Analysis System (The official statistics & strategic decision-making tool.)

IDF: Identity Finder

IDM: Identity Management

IDR: Identity Repository

INB: Internet Native Banner, or Banner forms

InCommon: A secure identity authentication and sharing tool for research institutions

INVAM: International Culture Collection of Vesicular Arbuscular Mycorrhizal Fungi (biological cultures)

IPAM: IP Address Management

IRB: Institutional Review Board

iSD: iService Desk, or the web interface for the TMA database, a service desk software solution used by Facilities at regional campuses (main campus uses FSD)

ISE: Identity Services Engine, the authentication system for WVU’s wireless networks

ITIL: ITIL stands for IT Infrastructure Library and is a set of ITSM (IT Service Management) best practices

ITSM: IT Service management is a framework for planning, designing, delivering, operating and controlling IT services.

JDK: Java Development Kit

KB: Knowledge Base section of the IT Self Service site (TeamDynamix)

KM: Konica Minolta, printer-copier manufacturer

LAN: Local Area Network (then goes up to MAN, metropolitan area network, and WAN, wide area network)

LDAP: Lightweight Directory Access Protocol, or an identity authentication tool

LMS: Learning Management System, such as eCampus or SOLE.

LRS*: Leave Request System

MAP*: Mountaineer Administrative Processes, the financial and HR application for staff

MasterApps*: The WVU branding label for Citrix, a tool that provides remote access to applications.

MDM: May refer to Mobile Device Management OR Microsoft Dynamic Marketing OR Master Data Management

MFA: Multi-factor authentication, a security measure that requires multiple methods of authentication

MIX*: Mountaineer Information Xpress student portal (the portal has been replaced by the WVU Portal, but student email is still often referred to as MIX)

MS SQL: Microsoft SQL, a server-based tool for storing and manipulating data using modeling

NDA: Non-Disclosure Agreement to protect confidential information

Netvuln: Tennable’s Security Center, the tool used to scan the network for vulnerabilities

NIST: National Institute of Standards and Technology

NPAPI Plugin: Netscape Plugin Application Programming Interface (NPAPI) is an application programming interface (API) that allows plug-ins (more specifically, browser extensions) to be developed for web browsers.

NSO: New Student Orientation

NTP: Network Time Protocol, used to sync time on computer clocks over a network

O365: Microsoft Office 365, often refers specifically to Outlook (Office 365) email

OASIS: Our Advanced Solution with Integrated Systems, a state system aimed at consolidating administrative services such as payroll, vendor payments, and more

OHM: Occupational Health Manager, an application that the WVU Environmental Health & Safety unit will soon be using. It may also be referenced as UL/OHM (UL is the vendor for the application).

OID: Oracle Internet Directory, single sign-on structure behind MyAccess and MyTime

OIM: Oracle Identity Manager

OLA: Operational Level Agreement

OMCS: Oracle Managed Cloud Services, which houses MAP information

OMCS: Oracle Managed Cloud Services

OO: Object-Oriented

OOO: Out of Office

OSS: Open Source Software

OST: Offline Storage Table, an offline cache file

OU: Organizational Unit, or a folder in directory

OUR*: Office of the University Registrar

P2P: Peer to Peer

PCI & PCI DSS: Payment Card Industry, Data Security Standard, security standard for debit, credit, prepaid, e-purse, ATM, and POS cards

PCPS: Procurement, Contracting and Payment Services

Pharos: Known as MyPrinting, the paid printing system for students

PHI: Personal Health Information

PIDM: Personal Identification Master is a unique internal identification number assigned in Banner that links together all records for a person

PII: Personally Identifiable Information, such as Social Security numbers and birthdates

PIQ: Personnel Information Questionnaire, or job description

PL SQL: Procedural Language SQL, or the version of SQL language used on Oracle servers

PMO: Project Management Office

PMP: Project Management Professional

POP: Point of Presence, where machines connect to the Internet core in each location

PPM: Project and Portfolio Management

PRS: Patch Release System

PST: Personal Storage Table, an external mail file kept separate from the mail on the server but can be linked to Outlook

QA: Quality Assurance

QoS: Quality of Service

RHEL: Red Hat Enterprise Linux

RMA:  Return Merchandise Authorization, used in discussions about inventory and asset management

RDBMS: Relational Database Management System, software for storing and manipulating data using models

RFP: Request for Proposal

RM: Remote Manager, used to describe servers that allow for communication between Oracle Identity Manager and certain systems

ROADS*: Research Office Administrative Data System

RoboReg: Online transcription request tool

SailPoint: WVU's identity management system, known as WVU Login

SAN: Storage Area Network, or high-end hard drives connected to the network that allow for shared storage between computers (used to house large data sets, high availability clusters and University critical data)

SAP: Systems, Applications and Products, also the name of a German company. SAP offers enterprise resource planning (ERP) applications, including customer relationship management (CRM), financial management, human capital management, product life-cycle management and supply chain management

SBA: Strategic Business Advisor, previously called Expert Business Officers

SC: Service Catalog section of the IT Self Service site (TeamDynamix)

SDLC: Software Development Life Cycle

SEI: Student Evaluation of Instruction (aka Blue)

Series 25*: Also known as 25Live, or the meeting room scheduling tool

sFTP: Secure File Transfer Protocol

Shibboleth: An open-source shared identity and authentication system

SIS: Student Information System

SLA: Service Level Agreement

SOA: Services Oriented Architecture, or the architecture behind many systems (one version we use is Oracle SOA Suite)

SOLE*: An online learning system like eCampus, but developed and maintained by Health Sciences IT (not a Blackboard product)

SSB: Self-Service Banner

SRF: Shared Research Facilities

SSL: Secure Socket Layer, protocol that encrypts communications to provide security

SSM: The former Student Systems Management, now part of ITS

SSO: Single Sign-On

SCCM: System Center Configuration Manager

SCOM: System Center Operations Manager

SIP: Session Initiation Protocol, used for handling telephone calls

SME: Subject Matter Expert, an individual with in-depth knowledge of a system, process, etc.

STAR*: Students and Technology Achieving Results is the branded name for Banner, the student information system of record

SQL: Structured Query Language, or a special programming language for managing databases that allows a user to read and manipulate the data

T2: Parking application for the University

TBOT: Time-Based One-Time (as in, password)

TCP: Transmission Control Protocol, which is what guarantees a data packet is actually sent over the network

TD: TeamDynamix, the vendor's name for the IT Self Service portal (includes the ticketing application, the project management application, and the Knowledge Base and Service Catalog)

TMA: Service Desk software solution used by Facilities and purchased from TMA Systems, also called The Maintenance Authority

TMC: Travel Management Company

TMS: Tuition Management System, the new system for WVU E-Refunds OR The Museum System, Collection Management Software hosted by ITS for the Museum Education Center in Evansdale.

T-SQL: Transact SQL, or the language used on Microsoft SQL servers

Uniprint: Software used for paid printing

UAT: User Acceptance Testing

UI: User Interface

UR: University Relations

UX: User Experience

VDI: Virtual Desktop Infrastructure, which allows deployment of desktop services so people can work seamlessly between devices

VLAN: Virtual network (subnet)

VM: Virtual Machine, or any computer running remotely on virtual hardware

VMWare: System to manage and auto-recover data from virtual machines

VPN: Virtual Private Network, used to allow remote access to secure systems

WAP: Wireless Access Point

WBEM: Web-Based Enterprise Management, or a system for managing distributed computer systems

WCAG: Web Content Accessibility Guidelines. All WVU websites and applications must comply with WCAG 2.0.

WMI: Windows Management Instrumentation, or Microsoft’s version of a system managing distributed computer systems

WPA: Wi-Fi Protected Access

WVU+kc*: Research compliance, award administration and funding notification tool also called Kuali Coeus

WVU ID*: A unique nine digit identifier given to every employee and students

WVUCA*: WVU Certificate Authority, a central location to import and request certificates for your web server

XSS: Cross-site scripting



Article ID: 12913
Thu 5/5/16 11:51 AM
Mon 7/26/21 11:38 AM

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