Glossary of ITS Acronyms


The list below contains acronyms that may be used by ITS technicians.

List of acronyms with definitions:

Note: Items with an asterisk (*) identify terms that are specific to WVU.

ACL: Access Control Lists

AD: Active Directory, an identity management tool

ADFS: Active Directory Federation Services, the service that Windows servers use for identity authentication

AIX: Advanced Interactive eXecutive, or IBM’s proprietary version of Unix

AOC: Attestation of Compliance (required for credit card security)

AppScan: IBM tool used to conduct web application security scans

APT: Advanced Persistent Threat, an attack in which an unauthorized user gains access to a system or network and remains there for an extended period of time without being dtected

Author: Fitness Information Technology Author Certification (

BA: Business Analyst

BDM: Banner Document Management

BGP: Border Gateway Protocol, determines where data goes when it leaves our network (either www or Internet2)

BOM: Build of Material, all the components needed for a purchase, including hardware and software

CAS: Central Authentication Service, or single sign-on system to verify identity then give access to multiple systems

CIM: Course Inventory Management, software for approving courses and programs online

CIP: Classification of Instructional Programs

Cirrus Identity: The tool used for federated access at WVU, which links a person's electronic identity and attributes, stored across multiple distinct identity management systems.

CITI: Collaborative Institutional Training Initiative (CITI Program), required training for researchers

COB: Close of Business

CoC: Code of Confidentiality, security policy for employees using systems that contain personal information

COLO: Co-location

CORES: Core Ordering and Reporting Enterprise System

CRM: Customer Relationship Management

CRP: Contractual Readmission Process

CS Gold – cbord: The system that processes Mountaineer Cards/Mountie Bounty and supports online door locks, meal plans, MyPrinting, and other services requiring a WVU ID card

CUI: Controlled Unclassified Information

DAC: Digital Access Control, support vendor assigned by printing service Pharos

DAS: Distributed Antenna System (ODAS = outside, IDAS = inside)

Data Miner*: Reporting tool that connects to MAP

DHCP: Dynamic Host Configuration Protocol, a core service that handles the automatic assignment of IP addresses to computers, printers, phones and other devices

DegreeWorks*: Real-time student advising and counseling system

DFS: Distributed File System, a Microsoft protocol used to organize many file servers/shares into one or more namespaces, most notably at WVU, the N: drive and J: drives

DNS: Domain Name System, tells data from the network where to go

DR: Disaster recovery

DSEE: Systems LDAP, formerly referred to as iPlanet

eCampus*: WVU's primary online learning management system

ENOD: Electronic Notice of Deposits

ERP: Enterprise Resource Planning

eRS: eCampus course request system

EULA: End User Licensing Agreement

FERPA: Family Educational Rights and Privacy Act, federal law governing disclosure of students’ educational records

FISMA: Federal Information Security Management Act

FSD*: Facilities Service Desk

GAL: Global Address List in Microsoft Exchange

GLBA: Gramm-Leach-Bliley Act (GLB Act or GLBA), also known as the Financial Modernization Act of 1999. This is a federal law enacted in the United States to control the ways that financial institutions deal with the private information of individuals.

GPO: Group Policy Object, a rule to force a change to a computer or a network

GRC: Governance, Risk and Compliance

GTA: Go-To Assist, or remote tech support (for Service Desk)

GUI: Graphical User Interface

HIPAA: Health Insurance Portability and Accountability Act

IAM: Identity Access Management formerly referred to as IDM

IDEAS: Information for Decision Enabling and Analysis System (The official statistics & strategic decision-making tool.)

IDF: Identity Finder

IDM: Identity Management

IDR: Identity Repository

INB: Internet Native Banner, or Banner forms

InCommon: A secure identity authentication and sharing tool for research institutions

INVAM: International Culture Collection of Vesicular Arbuscular Mycorrhizal Fungi (biological cultures)

IPAM: IP Address Management

IRB: Institutional Review Board

iSD: iService Desk, or the web interface for the TMA database, a service desk software solution used by Facilities at regional campuses (main campus uses FSD)

ISE: Identity Services Engine, the authentication system for WVU’s wireless networks

JDK: Java Development Kit

KB: Knowledge Base section of the IT Self Service site (TeamDynamix)

KM: Konica Minolta, printer-copier manufacturer

LAN: Local Area Network (then goes up to MAN, metropolitan area network, and WAN, wide area network)

LDAP: Lightweight Directory Access Protocol, or an identity authentication tool

LMS: Learning Management System, such as eCampus or SOLE.

LRS*: Leave Request System

MAP*: Mountaineer Administrative Processes, the financial and HR application for staff

MasterApps*: The WVU branding label for Citrix, a tool that provides remote access to applications.

MDM: May refer to Mobile Device Management OR Microsoft Dynamic Marketing OR Master Data Management

MFA: Multi-factor authentication, a security measure that requires multiple methods of authentication

MIX*: Mountaineer Information Xpress student portal (the portal has been replaced by the WVU Portal, but student email is still often referred to as MIX)

MS SQL: Microsoft SQL, a server-based tool for storing and manipulating data using modeling

NDA: Non-Disclosure Agreement to protect confidential information

Netvuln: Tennable’s Security Center, the tool used to scan the network for vulnerabilities

NIST: National Institute of Standards and Technology

NPAPI plugin: Netscape Plugin Application Programming Interface (NPAPI) is an application programming interface (API) that allows plug-ins (more specifically, browser extensions) to be developed for web browsers. It was first developed for Netscape browsers, starting in 1995 with Netscape Navigator 2.0, but was subsequently adopted by other browsers. Examples include Java and Silverlight.

NSO: New Student Orientation

NTP: Network Time Protocol, used to sync time on computer clocks over a network

O365: Microsoft Office 365, often refers specifically to Outlook (Office 365) email

OASIS: Our Advanced Solution with Integrated Systems, a state system aimed at consolidating administrative services such as payroll, vendor payments, and more

OHM: Occupational Health Manager, an application that the WVU Environmental Health & Safety unit will soon be using. It may also be referenced as UL/OHM (UL is the vendor for the application).

OID: Oracle Internet Directory, single sign-on structure behind MyAccess and MyTime

OIM: Oracle Identity Manager

OLA: Operational Level Agreement

OMCS: Oracle Managed Cloud Services, which houses MAP information

OMCS: Oracle Managed Cloud Services

OO: Object-Oriented

OOO: Out of Office

OSS: Open Source Software

OST: Offline Storage Table, an offline cache file

OU: Organizational Unit, or a folder in directory

OUR*: Office of the University Registrar

P2P: Peer to Peer

PCI & PCI DSS: Payment Card Industry, Data Security Standard, security standard for debit, credit, prepaid, e-purse, ATM, and POS cards

Pharos: Known as MyPrinting, the paid printing system for students

PHI: Personal Health Information

PII: Personally Identifiable Information, such as Social Security numbers and birthdates

PIQ: Personnel Information Questionnaire, or job description

PL SQL: Procedural Language SQL, or the version of SQL language used on Oracle servers

PMO: Project Management Office

PMP: Project Management Professional

POP: Point of Presence, where machines connect to the Internet core in each location

PPM: Project and Portfolio Management

PRS: Patch Release System

PST: Personal Storage Table, an external mail file kept separate from the mail on the server but can be linked to Outlook

QA: Quality Assurance

QoS: Quality of Service

RHEL: Red Hat Enterprise Linux

RMA:  Return Merchandise Authorization, used in discussions about inventory and asset management

RDBMS: Relational Database Management System, software for storing and manipulating data using models

RFP: Request for Proposal

RM: Remote Manager, used to describe servers that allow for communication between Oracle Identity Manager and certain systems

ROADS*: Research Office Administrative Data System

RoboReg: Online transcription request tool

SailPoint: WVU's identity management system, known as WVU Login

SAN: Storage Area Network, or high-end hard drives connected to the network that allow for shared storage between computers (used to house large data sets, high availability clusters and University critical data)

SAP: Systems, Applications and Products, also the name of a German company. SAP offers enterprise resource planning (ERP) applications, including customer relationship management (CRM), financial management, human capital management, product lifecycle management and supply chain management

SC: Service Catalog section of the IT Self Service site (TeamDynamix)

SDLC: Software Development Life Cycle

SEI: Student Evaluation of Instruction (aka Blue)

Series 25*: Also known as 25Live, or the meeting room scheduling tool

sFTP: Secure File Transfer Protocol

Shibboleth: An open-source shared identity and authentication system

SIS: Student Information System

SLA: Service Level Agreement

SOA: Services Oriented Architecture, or the architecture behind many systems (one version we use is Oracle SOA Suite)

SOLE*: An online learning system like eCampus, but developed and maintained by Health Sciences IT (not a Blackboard product)

SSB: Self-Service Banner

SRF: Shared Research Facilities

SSL: Secure Socket Layer, protocol that encrypts communications to provide security

SSM: The former Student Systems Management, now part of ITS

SSO: Single Sign-On

SCCM: System Center Configuration Manager

SCOM: System Center Operations Manager

SIP: Session Initiation Protocol, used for handling telephone calls

SME: Subject Matter Expert, an individual with in-depth knowledge of a system, process, etc.

STAR*: Students and Technology Achieving Results is the branded name for Banner, the student information system of record

SQL: Structured Query Language, or a special programming language for managing databases that allows a user to read and manipulate the data

T2: Parking application for the University

TBOT: Time-Based One-Time (as in, password)

TCP: Transmission Control Protocol, which is what guarantees a data packet is actually sent over the network

TD: TeamDynamix, the vendor's name for the IT Self Service portal (includes the ticketing application, the project management application, and the Knowledge Base and Service Catalog)

TMA: Service Desk software solution used by Facilities and purchased from TMA Systems, also called The Maintenance Authority

TMC: Travel Management Company

TMS: Tuition Management System, the new system for WVU E-Refunds OR The Museum System, Collection Management Software hosted by ITS for the Museum Education Center in Evansdale.

T-SQL: Transact SQL, or the language used on Microsoft SQL servers

Uniprint: Software used for paid printing

UAT: User Acceptance Testing

UI: User Interface

UR: University Relations

UX: User Experience

VDI: Virtual Desktop Infrastructure, which allows deployment of desktop services so people can work seamlessly between devices

VLAN: Virtual network (subnet)

VM: Virtual Machine, or any computer running remotely on virtual hardware

VMWare: System to manage and auto-recover data from virtual machines

WAP: Wireless Access Point

WBEM: Web-Based Enterprise Management, or a system for managing distributed computer systems

WMI: Windows Management Instrumentation, or Microsoft’s version of a system managing distributed computer systems

WPA: Wi-Fi Protected Access

WVU+kc*: Research compliance, award administration and funding notification tool also called Kuali Coeus

WVU ID*: A unique nine digit identifier given to every employee and students

WVUCA*: WVU Certificate Authority, a central location to import and request certificates for your web server

XSS: Cross-site scripting



Article ID: 12913
Thu 5/5/16 11:51 AM
Mon 4/27/20 12:54 PM

Related Articles (1)