Send Emails through a Shared Mailbox


Shared mailboxes are accessed through folders within your personal account. They appear in the area beneath the list of cabinet folders and can be expanded by clicking the triangle to the left of the account name. Shared mailboxes automatically appear in the Full Access Delegate's account. If you have had folders shared with you, you will need to add them to your account before you are able to access them.

Full Access Delegates can request "Send As" access be granted by ITS to other users. This grants them permission to send out messages under the identity of the shared mailbox. Below are steps to send a message from a shared mailbox for the first time. After following these steps, you will be able to use a simple drop-down option to change the "From" field of a message to the shared mailbox identity.

How to send an email through a shared mailbox:

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How to troubleshoot failed messages from a shared mailbox:

If you receive a delivery failure notice after sending out a message under a shared mailbox account identity, you may not have "Send As" permissions for that account. To test this, log into the Outlook Web app and attempt to send a message from the shared mailbox account identity. If you do not have "Send As" permission, it will immediately let you know with an error once you click Send. To help you try this in Outlook Web App, view Microsoft's Open and use a shared mailbox in Outlook Web App support page.

The user who oversees a shared mailbox is known as a "Full Access Delegate," and although they have the ability to send out messages under this identity by default, they do not have the ability to directly grant this access to other users. 

If you are unable to send messages out under the identity of the shared mailbox account without receiving delivery failure notifications in the Outlook client for Windows, and cannot send this way through Outlook Web App, please contact the Full Access Delegate over the account and ask that they contact the ITS Service Desk to request "Send As" permission be added to the shared mailbox account.



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Article ID: 12824
Tue 5/3/16 1:40 PM
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