Office 365 FAQ


Microsoft Office 365 is a hosted suite of online collaborative services offering Outlook email and calendaring, Lync messaging and video, OneDrive for Business document storage and sharing, and mobile connectivity. Browse the frequently asked questions below for more information about Office 365 or search the Communication & Collaboration section of our Knowledge Base for service specific information.

Many users will find Outlook Web App to be robust enough for their needs on and off campus. It is accessible by browser and doesn't require additional software installation.

An alternative to the Outlook Web App is having an Outlook client installed on a computer. The process for distributing Outlook clients to be installed on WVU-owned machines is currently being reviewed. Employees wishing to install Outlook clients on personally-owned machines can purchase Microsoft Office at academic pricing rates through Software Licensing.

Detailed information about system requirements are available on Microsoft's System Requirements for Office page.
  • Internet Explorer 8 or above
  • Safari 5 or above
  • Latest FireFox "Release" version
  • Latest Chrome "Stable" version

Note: Outlook Web App also has a light version that supports a reduced set of features across almost any browser.

As of Sept 1, 2018, IMAP has been shut down to improve the security of WVU information and systems.
  1. Log into Outlook Web App at
  2. Click the existing avatar picture in the upper right corner and then select About me.
  3. Mouse over the existing avatar picture and click CHANGE YOUR PHOTO.
  4. Click Choose File, select the desired image, and click Open.
  5. Click Save.
Yes. Shared mailbox accounts allow for a non-personal address on an account that can be accessed by numerous people.
Items that are in Deleted Items or Junk Mail folders are purged from accounts after 30 days.
Please search Microsoft for comprehensive information on Office 365 security aspects.
Yes, Office 365 has built-in anti-virus technology. Virus and malware protection should be approached in layers, and for this reason it is highly recommended that anti-virus software be installed on your computer, and that it and virus definitions be kept up to date.

Microsoft Office Professional is a productivity software suite that includes Word, PowerPoint, Excel and Access, and is installed locally on your computer.

Microsoft Office 365 is a cloud-based, online service that provides email, shared calendars, instant messaging, web conferencing and a number of other features.

Office Web Apps are lightweight versions of applications such as Word, Excel, PowerPoint and OneNote that allow for viewing and editing documents.
Yes. Office 365 has built-in Microsoft spam fighting technology.


Article ID: 12823
Tue 5/3/16 1:03 PM
Wed 2/6/19 1:59 PM