Configure Outlook Client for Windows


Follow the steps below to configure Outlook and connect to a WVU email account.

The directions on this page apply to individuals who wish to install and configure Outlook to connect to a WVU account.

If you have any questions on the Outlook client for Windows, check out the Office 365 Email (Outlook) Articles or submit a ticket to the ITS Service Desk.


  1. Launch Outlook.

  2. The next step will vary depending on whether or not the Startup wizard appears:

    1. If the Microsoft Outlook Startup wizard appears, click Next.

    2. If the Startup wizard does not appear, click the File tab, and then click + Add Account, which is located above the Account Settings button.

  3. Provide the needed information in the E-mail Account section and then click Next.
    Note: If the information is pre-populated incorrectly, please change it to reflect the above descriptions.

    1. Your Name: (Your first and last names)

    2. E-mail Address: (Your Login username followed by

      • Note: If the email address is not accepted, try entering

    3. Password / Retype Password: (Your Login password)

      • Note: The first time Outlook connects to the Office 365 system, it is expected to take a few minutes. Future connections will be much faster. It is normal for the program to give an appearance of not responding during this time, and it could take as much as 15 minutes or more in some cases. Please allow it to continue to run for as long as it needs to do so.

    4. When Outlook displays "Congratulations! Your email account is successfully configured and ready to use," click Finish.

    5. We recommend changing a default setting for the organizational address book that will help ensure it remains as up to date as possible. For directions, view the Make the Global Address List a Default Address Book article.

Note: If your email address pre-populates incorrectly the first time you attempt to log in to Outlook, please change it to the version you used in step 3 of these directions.


In cases where Outlook clients for Windows have challenges logging in or other functionality appears to not work, it can be due to a corrupt email profile. The following actions may help.

Note: This should not be the first step for fixing general Outlook performance issues.

Troubleshooting for Windows 7 users:

  1. Close Outlook.

  2. Open the Control Panel in Windows.

  3. Locate the Mail Control Panel.

  4. Locate the profile and delete it.

  5. Restart Outlook and provide the needed configuration information.

Troubleshooting for Windows 10 users:

  1. Click the search magnifying glass to the right of the start button, type in "Control Panel," and click Control Panel in the results.

  2. If you are in Category view, click User Accounts and then select Mail. If you are in icon view, select Mail.

  3. Click Show Profiles in the Mail Setup - Outlook window.

  4. Highlight any profiles you see, click Remove, and then click OK.

  5. Close all windows, restart the computer and then restart Outlook to complete the configuration process.




Article ID: 12745
Fri 4/29/16 12:18 PM
Mon 2/18/19 12:34 PM