Common SharePoint Problems

Overview:

Below are common problems users experience in SharePoint and their troubleshooting steps:

If you are unable to resolve your problem, submit a ticket to the Service Desk.

I'm receiving an error saying I do not have permission to access a site.

  • Confirm you are entering the correct site address.
  • Try placing wvu-ad\ before your username when logging in.
  • Contact the site owner to confirm you have appropriate permissions to access the area. SharePoint's "access denied" message includes a link that will generate an email message to the site's owners requesting access for you.

The file I need to edit is already checked out.

If the message shown indicates a specific individual has the file checked out, please contact that individual. He or she may be actively using it, or may not have checked it back in when finished. 

Internet Explorer is not letting me edit documents.

Users of 64-bit versions of Windows may need to use a 32-bit version of Internet Explorer for certain functions to work. By clicking the Start button and selecting All Programs there may be both an "Internet Explorer (64-bit)" and an "Internet Explorer" option available. If this is the case, try the one labeled "Internet Explorer."

I get an error when using the Import Spreadsheet app and am unable to import an Excel file.

If you receive an error message saying "The specified file is not a valid spreadsheet or contains no data to import" in Internet Explorer, you may need to add SharePoint to your list of trusted sites:

  1. In Internet Explorer, go to Tools then Internet Options.
  2. In Internet Options, select the Security tab.
  3. In the Security panel, select the Trusted sites zone, and click the Sites button on the right.
  4. Enter the URL https://westvirginiauniversity.sharepoint.com/ and add it as a trusted site.

I am unable to upload a file.

There are at least two possible explanations for this problem. First, you may not have permission to change the site. In that case, speak to the site's owner about expanding your privileges on the site or having someone with write privileges upload the file for you. The second possible explanation is that you are using a 64-bit browser. Try the same operation with the 32-bit version of the same browser on your computer.

I am unable to download a file:

The user is given a warning that a virus has been detected. Office 365 can help protect your environment by detecting viruses in files that users upload to SharePoint Online. Files will be scanned for viruses after they are uploaded. If a file is found to be infected, you will not be able download or sync the file.

For more information Click Here.

I am unable to add an external user.

External Sharing in SharePoint Online must be enabled from the Admin Console before a site owner can add the email address of any external (including @hsc.wvu.edu) email address. Submit a ticket to the ITS Service Desk to have external sharing enabled.

 

Details

Article ID: 12223
Created
Mon 4/18/16 9:42 AM
Modified
Wed 3/25/20 6:19 PM