Bomgar (BeyondTrust)


Bomgar (BeyondTrust) is a remote support tool integrated with TeamDynamix. ITS uses Bomgar Cloud at

Licenses purchased by your group may be used by multiple technicians, but the number of simultaneous active users cannot exceed the number of licenses for your group. Use the Bomgar (BeyondTrust) Login Support or Technician Change services to add or remove a technician to your license.


WVU ITS departments may request a Bomgar licensing quote. Licensing is for the term of the contract.

How to order a Bomgar license:

WVU Funds: Use the SLIC Software Request service to purchase a Bomgar license. You will receive a quote after you place your request. Quotes are processed through Mountaineer Marketplace. Normal processing takes a minimum of 2 weeks for the state to issue a check to the vendor.

Personal Funds: Bomgar cannot be purchased using personal funds.

OS Compatibility:

View the Bomgar (BeyondTrust) Remote Support Features Compatibility article for operating system and device compatibility. 


You will receive a quote after submitting your license request. 


Article ID: 113945
Fri 8/14/20 3:27 PM
Fri 9/4/20 9:22 AM