Scheduling COVID-19 Testing in STARREZ

Overview:

Eligible students, faculty and staff on all WVU campuses will receive a link to a form via email to sign up for mandatory COVID-19 testing. This link will take you into STARREZ to schedule a test. Follow the instructions below to log into STARREZ and sign up for a COVID-19 test. 

Note: WVU Login credentials and a WVUID number are required to register for COVID-19 testing. You can claim your account, reset your password, or find your WVUID number at login.wvu.edu

For information and questions about the COVID-19 response at WVU, visit coronavirus.wvu.edu, email coronavirus@mail.wvu.edu or contact Shared Services

Eligibility:

WVU students scheduled for an in-person class are required to register for and obtain a COVID-19 test. 

WVU employees who are listed as hybrid or on-campus are required to register for and obtain a COVID-19 test.
Note:
 Employees who are not sure about their designation can contact their HR partner. 

Remote WVU employees and off-campus Emeritus employees are not required to obtain a COVID-19 test. 

Scheduling a COVID-19 Test:

  1. Click the link provided in the email to access the STARREZ website. 
  2. Click Login.
  3. Enter your WVU Login credentials and click Submit.
  4. Authenticate with Duo two-factor authentication. 
  5. Click COVID-19 Testing. (If you are using a mobile browser, click the hamburger menu to see the link.) 
  6. Click Apply to begin the registration process. 
    • Note: Students under age 18 will be asked to provide a parent/guardian proxy. Click ADD to enter a parent's first and last name and email address, then click Save & Continue. The parent will receive an email to authorize the test. Once the parent has authorized the test, the student can log in and continue the registration process (skip to step 9).  
  7. Read the HIPAA/FERPA authorization and enter your WVUID number in the signature field. Click Print This Page if you wish to print or save a copy, then click Save & Continue. 
  8. Read the Terms of Service - COVID-19 Testing Program and enter your WVUID number in the signature field. Click Print This Page if you wish to print or save a copy, then click Save & Continue
  9. Answer the questions on the Symptom Check screen by selecting answers from the dropdown boxes, then click Save & Continue.
  10. Enter local contact information (phone number, email address, street, city and zipcode are required), then click Save & Continue
  11. All WVU students and employees on the WVU Beckley campus must choose a testing site. The testing site is chosen automatically for all employees on the WVU Morgantown campus.  
  12. Choose a date and time, then click a time slot in the calendar below. 
  13. Click YES to choose the time slot.
  14. Click the Confirm Appointment button to complete the registration process.
  15. A confirmation screen will pop up with your WVUID number and a barcode, as well as a map of the testing location. This will also be sent to your email.      

Note: You will need your WVUID number and photo ID when you arrive at the testing location.  

Troubleshooting and Support:

If you are having difficulties logging into STARREZ to sign up for COVID-19 testing, try the following: 

  1. Make sure you are using one of the latest two versions of the following browsers: 
    • Google Chrome
    • Mozilla Firefox
    • Apple Safari
    • Microsoft Edge (Chromium)
    • Note: Internet Explorer, Microsoft Edge (legacy) and the Extended Support Release (ESR) version of Mozilla Firefox are NOT supported. 
  2. Make sure you have claimed your WVU Login account and are using the correct password. Information on claiming your WVU Login account, changing your password and setting up Duo two-factor authentication can be found at login.wvu.edu.
  3. If you receive an error message indicating that you cannot log into STARREZ, contact the ITS Service Desk.  
If you are a student under age 18 and your parent/guardian didn't receive the email to authorize the test, sign into STARREZ, click COVID-19 Testing, then click Continue to access your registration. Click Refresh to try again. If the parent/guardian still didn't receive the email, click Delete and add them again. 
  • Note: The information the parent/guardian enters into the authorization form MUST MATCH the information the student put into the parent/guardian proxy. 

Rescheduling a Testing Appointment:

Users must cancel and schedule a new appointment if they wish to reschedule. Follow these instructions to cancel your appointment: 

  1. Click the link provided in the email to access the STARREZ website. 
  2. Click Login
  3. Enter your WVU Login credentials and click Submit.
  4. Authenticate with Duo two-factor authentication. 
  5. Click COVID-19 Testing.
  6. Click Continue to to access your registration (if you've finished registering, you should be brought to the Confirmation screen). 
  7. Click the CANCEL APPOINTMENT link. This will cancel your testing appointment and return you to the Schedule Appointment page.
  8. Choose another time slot and follow the steps above to confirm.

For information and questions about COVID-19 testing, contact Shared Services

 

 

Details

Article ID: 111576
Created
Fri 7/10/20 12:58 PM
Modified
Thu 7/29/21 8:18 AM