Setting Up a New ITS Recommended Laptop


Customers who order the ITS Recommended Laptop option from the Dell Premier page will have the laptop delivered directly from Mountaineer Marketplace, which takes away the need for ITS to take delivery and image the computer prior to use. Customers are able to log into the computer using their WVU email address and password and have the computer begin configuration automatically.


Autopilot is a Windows feature which allows the configuration of a new Dell laptop to be done automatically without ITS imaging. To set up a new laptop, follow these steps: 

  1. Unbox the laptop, connect to power supply and press the Power button. 
  2. Connect to a wired or wireless network. 
  3. Sign in with your WVU email address and password. ( 
  4. Autopilot will configure the device. This process takes around 20 minutes depending on the user's network speed. 
  5. After all of the mandatory apps are installed, you will be logged into the computer and made an administrator. The primary browsers will be installed but may not appear for up to 10 minutes. 

Note: Software Center is not available on these laptops. If you need to install an application such as Adobe Creative Cloud, you will need to open the 'ITS Self Service' shortcut located in the folder called WVU IT Assistance in the Start menu. 

Installing Network Printers:

  1. Click Start or press the Windows key
  2. Type 'Install Printers' and click on the Install Printers shortcut. 
  3. Find and double-click the printer you wish to install.
  4. If your department requires a copier code, you will need to apply the code before you are able to print. View the Set Up a Printer Code on a BizHub Copier article for instructions. 

Note: If the printer does not install you may not have permission to install the printer. Contact the ITS Service Desk to ensure you have permission to use the requested printer. 

Mapping Network Drives:

If the laptop is on the WVU network or connected to VPN, double-click the desktop shortcut called Map N Drive to automatically map and open your N drive. 


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Article ID: 110179
Tue 6/16/20 1:20 PM
Mon 8/31/20 1:42 PM