eCampus Known Errors

Overview:

With each new version of eCampus, bugs are identified and fixed. Below are current known issues, along with available workarounds or anticipated fix releases.

Until the vendor resolves this issue, instructors can follow these steps to embed videos without searching:

  1. Go to YouTube and find your video.
  2. Click the Share button under the video.
  3. Click the Embed tab.
  4. Copy the code in the box. 
  5. Go back to eCampus and Edit the item you want to embed the video in.
  6. Click on the HTML button in the bottom right of the Content Editor.
  7. Find the text just before the video.
  8. Paste the video using Ctrl+V (right click is disabled in the editor).
  9. Click the Update button. You should see the yellow box in the the Content Editor where the video should be.
  10. Click the Submit button to update your item.
  11. Verify that your video plays, either by turning Edit Mode to OFF or going into Student Preview Mode.
Issue:

When using Chrome ,version 55 and above, to view a document in Learn that is a multi-page PDF, only the first page or two can be viewed. This is a bug with chrome version 55 and above, upon further investigation.

Resolution:  

This is a bug within Chrome. Chrome browsers with the version 55 and above are affected. This issue cannot be reproduced with Chrome version 54 and earlier or use a different browser, such as Firefox.

Issue:

Apple introduced new security settings in macOS Mojave 10.14 which may require users to manually grant their browsers permission to access the webcam and microphone.

Note: The browser may indicate that it already has access to these devices, but will be unable to use them. 

Affected OS: 
MacOS 10.14 Mojave 
MacOS 10.15 Catalina 

Affected Products: 
Blackboard Collaborate Ultra 
Blackboard Collaborate Original Launcher 

Resolution:

  1. Quit any open browser windows for which permissions will be enabled.
  2. Click the Apple Menu.
  3. Select System Preferences.
  4. Select Security & Privacy.
  5. Select the Privacy tab.
  6. Locate and select the Camera listing in the panel on the left.
  7. Ensure that the box is checked for each browser that should have permission to use this device.
  8. Locate and select the Microphone listing in the panel on the left.
  9. Ensure that the box is checked for each browser that should have permission to use this device.
  10. Close System Preferences, relaunch the browser and test the device in a Blackboard Collaborate Ultra or Blackboard Collaborate Original Session.
Issue:

HTML tags are incorrectly stripped when uploading HTML files using WebDAV. Blackboard is replacing <iframe> tags with <xxxx> in HTML files that are uploaded into the courses. If an iFrame tag is inserted into a HTML file, that iFrame will not display because it changed to <xxxx>. This is breaking html5 interactions, MediaSite, and YouTube embeds in the courses. This doesn't occur when using the single file upload.

Resolution:  

Blackboard vendor has not provided a workaround or a target future release however the users can use single file upload instead of webdav to reupload the problematic files. Also, the user can delete the pages that have problematic iframes and reupload a new copy of that page (with a different filename), relink each of those pages to the content area.

Issue:

Microsoft announced end of development for Internet Explorer 11 in January 2016. Since that time, other browsers have continued to mature, add capabilities, and change security requirements for browser-based applications such as Blackboard Learn. In order to remain compatible with current and future versions of browsers that continue to be developed and supported, we are no longer supporting IE11 with this release. IE11 users will find that most of the application works as expected, but support issues reported specific to IE11 will not be accepted.

Resolution:  

Users will need to use a different web browser such as Google Chrome or Mozilla Firefox.

Issue:

Instructors are getting error while grading Assignments under Needs Grading. The instructors are redirected to the Grade Center after the error is presented. The error message at the top of the full grading center reads "the requested page could not be displayed. Please try again. If this continues, please contact your system administrator for assistance". Instructors then have to navigate back to the Student and Assignment they were originally grading.

Resolution:  

Blackboard vendor has not provided a workaround or a target future release.

Issue:

When trying to run the Course Performance report an error is thrown indicating "Goal Set: This value is required and must be provided to continue."

Resolution:  

Blackboard vendor has not provided a workaround or a target future release.

Issue:

When grading responses across all test submissions (by selecting Grade Questions in the menu of a Test column in the grade center) only the grade is applied and the feedback is ignored.

Resolution:  

Blackboard vendor has identified it as a bug. The vendor has not provided a patch or target date when they will resolve it. They have provided the workaround of grading the attempts individually.

Issue:

Screencastify is a Google Chrome extension (typically). If LockDown Browser is detecting that Screencastify is running, the LockDown Browser session will not be permitted to open until you disable or uninstall it.

Resolution:

  1. It is recommended that to first open Google Chrome, and remove the Screencastify extension completely by going to Settings > More Tools > Extensions.
  2. In addition, you may also need to remove any user data that is cached here: C:\Users\userid\AppData\Local\Google\Chrome\User Data\Default
  3. You may also need to remove Google Chrome, delete the entire C:\Users\userid\AppData\Local\Google\ folder, then re-install Chrome.
  4. Some students have found it necessary to also delete Screencastify from all of their Google accounts in order to get things working.

Issue:

When grading students in BB Annotate, their assignment appears to be laid out differently than the uploaded/attached document. For example, BB annotate will show three pages, but the students attached document had two pages. The BB Annotate format does not match the format from the attached document. Common fonts such as Times New Roman are substituted with other, visually and metrically incompatible ones in BB Annotate. This can cause page layout changes because the fonts are 'wider' than those selected by the user.

Resolution:  

  1. Use PDF
  2. Embed the fonts wished into the DOCX file

Blackboard vendor has not provided a target future release.

Details

Article ID: 105633
Created
Fri 4/17/20 12:10 PM
Modified
Mon 12/7/20 10:00 AM