Adobe Creative Cloud for Students


Adobe has temporarily granted free Adobe Creative Cloud licenses for students. Access will be discontinued once campus operations return to normal or at the end of the semester. 

How to install Adobe Creative Cloud:

  1. Visit Adobe's download page.

  2. Select Windows | Alternative downloads or macOS | Alternative downloads, depending on your computer, and follow the download instructions.

  3. Once Adobe opens, enter your WVU email address and press the Tab key on your keyboard. This will redirect you to a WVU login screen. If you are redirected to a screen that asks for Adobe ID or Enterprise ID, select Enterprise ID.

  4. Enter your WVU Login Username and Password, click Login, and complete two-factor authentication.
    Note: The first time you login, it may run an update that will take a couple minutes to complete. This will happen each time Adobe releases updates.

  5. To install the app(s) that you need, click on the Apps menu at the top left. From this screen you will see a list of apps that you can install.
    To install an app, find the app in the list and click on the blue Install button.
    Note: Apps aren't available to download until your license is assigned. Licenses are assigned a day after your Adobe Creative Cloud Request is approved.

Need help? 

If the .zip file links on Adobe's download page aren't working, or you see a Try or Buy prompt when you launch Adobe, try these troubleshooting steps: 

  1. Exit Acrobat DC, if it is running. 
  2. Download the file and extract it on your computer. 
  3. Right-click the included EXE file and choose Run as Administrator. Click Yes or enter your computer password, if prompted.
  4. Start Acrobat DC. It should now launch without asking you to sign in.

If you need assistance with installing or logging in, contact the ITS Service Desk


Article ID: 102466
Mon 3/23/20 9:44 AM
Wed 4/1/20 3:29 PM