Installing and Connecting to Remote VPN


WVU uses Palo Alto GlobalProtect VPN to provide users with a modern VPN (virtual private network) service. Install the GlobalProtect software to access this serviceEmployees should connect to the VPN to access resources that are only available on-campus while they are located off-campus. 

While most remote work can be done without using Remote VPN, employees who need access to the web clock or leave request system will need to use this service. 

To review system requirements and additional information about using Remote VPN, read Working Remotely with a VPN.

If you need assistance, contact the ITS Service Desk at 304-293-4444.

Note: Data classified as sensitive in the WVU Sensitive Data Policy must never be accessed via or downloaded to a personally owned device, even when working remotely. Use of a personally owned computer as the primary means to conduct University business is prohibited under Section 4 of the University’s Bring Your Own Device Standard. Only de minimis use of is permitted, provided the device meets the security requirements. Some departmental standards, such as the SFS (Student Financial Services) Sensitive Data Protection Standard, also stipulate that personally-owned devices must never be used to access Sensitive Data. 

Installation and Setup:

Mapping Network/Shared Drives:

  1. After connecting to Remote VPN, visit This page is only available when you are connected to the VPN.
  2. Log in with your WVU Login credentials. 
  3. Authenticate with Duo two-factor. 
  4. Click your operating system in the Setup Instructions pane.
  5. Follow the instructions to map your N, J or S drives. 

Note: If you have successfully mapped one drive, but are having issues connecting a second drive, make sure the Use other credentials option is unchecked. 

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Article ID: 101016
Thu 3/12/20 3:51 PM
Thu 4/29/21 3:04 PM