Installing and Connecting to Remote VPN

Overview:

WVU uses Palo Alto GlobalProtect VPN to provide users with a modern VPN (virtual private network) service. Install the GlobalProtect software to access this serviceEmployees should connect to the VPN to access resources that are only available on-campus while they are located off-campus. 

While most remote work can be done without using Remote VPN, employees who need access to the web clock or leave request system will need to use this service. 

To review system requirements and additional information about using Remote VPN, read Working Remotely with a VPN.

If you need assistance, contact the ITS Service Desk at 304-293-4444.

Note: Data classified as sensitive in the WVU Sensitive Data Policy must never be accessed via or downloaded to a personally owned device, even when working remotely. Use of a personally owned computer as the primary means to conduct University business is prohibited under Section 4 of the University’s Bring Your Own Device Standard. Only de minimis use of is permitted, provided the device meets the security requirements. Some departmental standards, such as the SFS (Student Financial Services) Sensitive Data Protection Standard, also stipulate that personally-owned devices must never be used to access Sensitive Data. 

Installation and Setup:

Download GlobalProtect client:

To use this service, users must download the GlobalProtect client by visiting remote.wvu.edu and following the instructions below.

  1. Go to remote.wvu.edu and login using your WVU Login credentials.
  2. Click the GlobalProtect Agent download button at the top of the screen to open the client download window.
  3. Select the correct download for your windows computer, either 64 bit or 32 bit. (If you are unsure of your system, click Start, type System Information, press Enter and locate the System Type.)
  4. Click Run to open the GlobalProtect Setup Wizard.
  5. Click Next.
  6. Verify the installation path is correct and click Next.
  7. Click Next to begin installation.
  8. Permission may be required for the app to make changes, click Yes.
  9. Click Close to exit and finish installation.

After installation, the GlobalProtect pop-up will appear in the lower right corner of the screen. Follow the steps below to connect to the VPN.

Connect to the VPN:

If you are installing and connecting for the first time, the application should open automatically; skip to step 4 below. 

  1. Click Start to open the menu.
  2. Type GlobalProtect.
    Note:
    You can pin the GlobalProtect client to your taskbar for easier access. Right click GlobalProtect from the Start menu and select Pin to taskbar.
  3. Press Enter to open the GlobalProtect client.
  4. In the Portal address textbox, type remote.wvu.edu
  5. Click Connect to open the Login window.
  6. Login using your WVU credentials.
  7. A Script Error message may appear; if so, click Yes.
  8. Complete the Duo authentication check.
  9. Enter your password into GlobalProtect one more time. 
  10. GlobalProtect may suggest an update; if so, click No.

You should now be connected to the Palo Alto GlobalProtect VPN.

Download GlobalProtect client:

To use this service, users must download the GlobalProtect client by visiting remote.wvu.edu and following the instructions below.

  1. Go to remote.wvu.edu and login using your WVU Login credentials.
  2. Click the GlobalProtect Agent download button at the top of the screen to open the client download window.
  3. Click the Mac 32/64-bit download option.
  4. The Finder window will open, check to make sure the save location is correct.
  5. Click Save.
  6. In the save location, open GlobalProtect.pkg
  7. The GlobalProtect Installer will open, click Continue.
  8. Verify the installation disk and click Continue.
  9. Verify the GlobalProtect install action box is checked and click Continue.
  10. Click Install and if prompted, enter your Mac computer login.
  11. Click Install Software to begin installation.
  12. The System Extension Blocked dialogue window may open. If so, click Open Security Preferences. In the new window, near the bottom portion click Allow.
  13. After the installer is successful, click Close.

After installation, the GlobalProtect pop-up will appear in the upper menu bar of the screen. Follow the steps below to connect to the VPN.

Connecting to the VPN:

  1. From the menu bar across the top of the screen, click the GlobalProtect icon. The icon is a globe.
  2. In the textbox, type remote.wvu.edu
  3. Click Connect to open the Login window.
  4. Login using your WVU credentials.
  5. Complete the Duo authentication check.
  6. Enter your password into GlobalProtect one more time. 
  7. The client will be connected and a message stating "GlobalProtect would like to access files in your Desktop folder." Click Ok.

You should now be connected to the new Palo Alto GlobalProtect VPN. 

If you're unable to connect, try adjusting your System Preferences: 

  1. Go to System Preferences > Security & Privacy > General. Under Allow apps downloaded from, select App Store and identified developers and GlobalProtect.
  2. Go to System Preferences > Security & Privacy > Privacy. Select Full Disk Access from the left-hand menu > Click Lock icon and authenticate to add items to the Full Disk Access box. Click then navigate to Applications and add GlobalProtect  and your anti-virus software. 

Download GlobalProtect app:

  1. Go to the Chrome web store.
  2. Click Get app

Connecting to the VPN:

  1. Launch the GlobalProtect app.
  2. In the Portal text box, enter remote.wvu.edu
  3. Click Add Connection
  4. Login using your WVU credentials.
  5. Complete the Duo authentication check.

Mapping Network/Shared Drives:

  1. After connecting to Remote VPN, visit jdrive.wvu.edu. This page is only available when you are connected to the VPN.
  2. Log in with your WVU Login credentials. 
  3. Authenticate with Duo two-factor. 
  4. Click your operating system in the Setup Instructions pane.
  5. Follow the instructions to map your N, J or S drives. 

Note: If you have successfully mapped one drive, but are having issues connecting a second drive, make sure the Use other credentials option is unchecked. 

100% helpful - 3 reviews

Details

Article ID: 101016
Created
Thu 3/12/20 3:51 PM
Modified
Thu 4/29/21 3:04 PM