Working Remotely with a VPN


Most remote work can be done without using the Remote VPN (virtual private network) service. However, employees should connect to the VPN to access resources that are only available on-campus while they are located off-campus (including MyTime, web clock, and leave request system). 

How to use the VPN:

To use the VPN, follow the instructions to download the software client. Once the client is downloaded, you can connect by entering your Login credentials and authenticate with Duo two-factor.

After connecting to the VPN, you can use your browser to access certain applications that are normally only available on the WVU network or through Workspace. These applications include: 

  • Applaud (Web Clock, Time Card, Leave Request System, Designee)
  • Network drives (N: drives and J: drives)
  • Active Directory
  • Banner Administrative Forms
  • Banner Document Management-Application Extender
  • Banner Workflow
  • Call Manager
  • Call Center
  • DSEE
  • JAMS
  • MAP
  • MyReports

System Requirements:

To safely access WVU's Remote VPN, your computer must meet the following requirements:

  • Supported operating systems:
    • Windows 10 
    • MacOS (version 10.13 High Sierra or higher)
    • Chrome OS
  • Supported anti-virus with updated definitions. Options include Sophos, Norton (Symantec), McAfee, Windows Defender, Trend Micro, or Kaspersky.

Note: If you were issued a WVU computer to work remotely, your computer will already meet these requirements. 

Additional Information:

In order to ensure the security of WVU's network, please review the following information:  

  • Limit (1) VPN session per user. 
  • Duo two-factor is required to use Remote VPN.
  • VPN connection will timeout if idle for 3 hours.
  • VPN connectivity is limited to users located in the U.S. 
  • When connected to VPN, all traffic is routed through WVU's network. It's important to disconnect when you don't need the VPN to access a particular application or complete a task: 
    • Disconnect when doing personal business (e.g. online shopping, social media, personal email, etc.).  
    • Disconnect when uploading content to Google Drive, YouTube or other cloud hosted services.

Note: When working remotely, do not download sensitive information to your personal computer.

If you need to access other services beyond what is listed above, you may need to work with your supervisor to come back to campus and get what you need. During this unprecedented time, ITS can’t guarantee access to additional services.



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Article ID: 100867
Thu 3/12/20 8:05 AM
Wed 1/20/21 9:07 AM