Virtual Meetings with Microsoft Teams and Zoom


Microsoft Teams and Zoom can be used for virtual meetings. Information Technology Services recommends using Microsoft Teams for collaborative efforts between WVU employees, and Zoom is recommended for live video conferencing among students, employees and external parties. Read more about each tool below to determine which you should use for your virtual meetings.

Microsoft Teams:

Microsoft Teams allows storing, sharing and collaborating on documents with up to 250 WVU colleagues, including student workers. To join an online meeting, attendees need access to speakers and a microphone. These are built into many laptops, but you can also connect external speakers or headsets to your computer. You can also use the Microsoft Teams app on your mobile device or smartphone.

An additional Microsoft 365 Audio Conferencing License is required if you need meeting participants to be able to dial in using only a phone number. However, only the person scheduling the meeting needs to have this license. These can be added to an individual account 
by request, but ITS currently has a limited number of these licenses.  



Zoom is a real-time option for video conferencing, online meetings, and collaboration. It is available to WVU faculty, staff and students. You can access Zoom online at the client to your computer or use a tool link through eCampus. If you install the Zoom client, your Outlook client will display Schedule a Meeting and Start Instant Meeting options for Zoom.

You can use Zoom to connect live, via audio and video, and share presentation content. You can create breakout groups for collaboration. The meeting can be recorded for students who miss it. Additionally, students with poor connectivity can use their phone to connect to meetings.

Learn how to use Zoom with the WVU Teaching and Learning Commons Zoom Help Sheet. View the Zoom Security guide to learn about security options, like requiring passwords and restricting your meetings to WVU users. 

If you have customized your account settings or created rooms/meetings for your course prior to March 20, 2020, you will need to recreate your settings in Zoom. Learn more at

Use Zoom through eCampus by adding a Zoom tool link to your course. Faculty will receive all email notifications about Zoom in their MIX account. If you want to receive these emails in your Office 365 account, consider forwarding your MIX email to your Office 365 account

Note: HSC Faculty should contact MDTV to request a Zoom account or submit a ticket for technical assistance.

Need help?

Microsoft Teams support:

If you're having an audio issue, try the troubleshooting steps in the Microsoft Teams Microphone and Speaker Troubleshooting article. For further assistance, contact the ITS Service Desk at 304-293-4444.

Zoom support:

Visit the Zoom Help Center for technical support. If you need assistance with Zoom, please submit a TLC Request for Assistance



Article ID: 100763
Wed 3/11/20 2:38 PM
Mon 4/6/20 8:23 AM