Knowledge Base

Categories (13)

Academic Resource Articles

Academic systems, instructional technology and resources directly supporting teaching and learning.

Login Account & Duo Articles

Login is the system used to create accounts for all WVU staff, faculty and students. It gives each person a set of unique login credentials to access numerous University systems.

Two-factor authentication is an extra layer of account security. It requires you to confirm your identity using your Login credentials and a personal device when trying to access secure WVU systems. At WVU, we use Duo Security.

Administrative & Business Articles

Systems and resources that support business and administrative functions.

College, Dept & Regional Support Articles

Unit-specific information for WVU colleges, departments and regional campuses.

Communication & Collaboration Articles

Email, file sharing, telecommunication, web conferencing and web hosting.

Community Services Articles

Other services that are provided to WVU faculty, staff, students, parents and alumni.

Computer, Software & Printing Articles

Software, printing and copying, computer purchase and repair.

For more departmental desk side support and information, visit the College, Dept & Regional Support Information category in the Knowledge Base.

Mountaineer Card and Mountie Bounty

Managing your WVU Mountaineer Card and Mountie Bounty.

Research Articles

High performance computing, grants, surveys and IT support for research.

Security & Privacy Articles

Security, data integrity and compliance for institutional activities, including antivirus.

Follow @WVUITServices on Twitter to learn about current email scams. Don't have Twitter? You can view the Twitter feed on the Home page of this site.

Talent & Culture Articles

WVU employment and other human resource functions.

Wi-Fi & Networking Articles

Wired and wireless access, remote access and network configurations.

Information on Using This Site

How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request types including application requests. Tips for customizing this site to make it easier to use.