Knowledge Base

Categories (12)

Login Account and Duo Authentication

Login is the system used to create accounts for all WVU staff, faculty and students. It gives each person a set of unique login credentials to access numerous University systems.

Two-factor authentication is an extra layer of account security. It requires you to confirm your identity using your Login credentials and a personal device when trying to access secure WVU systems. At WVU, we use Duo Security.

Academic Systems and Tools

eCampus, STAR (Banner), instructional technology and other academic resources.

Administrative and Business Tools

Systems and resources that support business and administrative functions.

Communication and Collaboration

Email, file sharing, telecommunication, web conferencing and web hosting.

Community Services

Other services that are provided to WVU faculty, staff, students, parents and alumni.

Computer, Software and Printing

Software, printing and copying, computer purchase and repair.

For more departmental desk side support and information, visit the College, Dept & Regional Support Information category in the Knowledge Base.

Mountaineer Card and Mountie Bounty

Managing your WVU Mountaineer Card and Mountie Bounty.


High performance computing, WVU+kc, grants, surveys and IT support for research.

Talent and Culture

WVU employment and other human resource functions.

Wi-Fi and Networking

Wired and wireless access, remote access and network configurations.

College, Deptartment and Regional Support

Unit-specific information for WVU colleges, departments and regional campuses.

How to Use This Site

How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request types including application requests. Tips for customizing this site to make it easier to use.