Knowledge Base

Categories (13)

Login Account and Duo Authentication

Information about WVU Login accounts and Duo two-factor authentication.

Email and Collaboration Tools

Information about Office 365 Outlook, MIX Gmail, instant messaging and file sharing.

Telephone and Voicemail

Information about telecommunication services, Cisco phones and voicemail.

Mountaineer Card and Mountie Bounty

Information about managing your WVU Mountaineer Card and Mountie Bounty.

Academic Systems and Tools

Information about eCampus, STAR (Banner), instructional technology and other academic resources.

Administrative and Business Tools

Information about systems and resources that support business or administrative functions.

Campus and Admission Resources

Information about libraries, residence halls, admissions and other campus resources.

Computer, Software and Printing

Information about software, printing and copying, computer purchase and repair.

Research

Information about high performance computing, WVU+kc, grants, surveys and IT support for research.

Wi-Fi and Networking

Information about wired and wireless access, remote access and network configurations.

Alumni, Parents and Guests

Information and services for alumni, parents and guests.

College, Department and Regional Support

Unit-specific information for WVU colleges, departments and regional campuses.

How to Use This Site

How to find answers in the knowledge base and submit requests through the service catalog.